Privacy Policy
Effective Date: January 1, 2026 | Last Updated: January 1, 2026
1. Introduction
Welcome to PG Manager Pro ("PG Manager Pro", "we", "our", or "us").
PG Manager Pro is a modern Property and PG Management platform designed to simplify the management of PGs, hostels, co-living spaces, and rental accommodations. We are committed to protecting your privacy and ensuring that your personal information remains secure.
This Privacy Policy explains how we collect, use, store, process, and protect your information when you use our website, mobile application, and related services.
By using PG Manager Pro, you agree to the practices described in this Privacy Policy.
2. Information We Collect
To provide our services effectively, we may collect different types of information depending on your role (PG Owner, Branch Manager, or Tenant).
2.1 Personal Information
- Full Name
- Email Address
- Mobile Number
- Profile Photo (Optional)
- Address
- Identity Verification Documents (if required)
- Date of Birth (Optional)
- Emergency Contact Information
2.2 Business Information
For PG Owners and Branch Managers:
- PG Name & Business Name
- Property Details & Branch Details
- GST Information (if applicable)
- Property Address
- Room & Bed Information
- Rental Pricing & Occupancy Information
2.3 Tenant Information
For managing tenants we may collect:
- Tenant Name, Contact & Email Address
- Permanent Address & Government ID Details
- Room & Bed Allocation
- Check-in & Check-out Dates
- Rent Details, Deposit & Visitor Information
2.4 Payment Information
To manage financial records:
- Rent Payments & Security Deposit
- Payment Status & History
- Transaction Reference Numbers
- Billing Records & Invoice Information
Note: PG Manager Pro does not store sensitive banking credentials or card information directly.
2.5 to 2.8 Technical & Usage Data
Device Model, OS, Browser, IP Address, App Version, Settings.
Login Activity, Dashboard Usage, Sessions, Errors & Logs.
Push Tokens, Notification Preferences & Delivery Status.
Property Verification, Nearby Features & Security (Optional).
3. How We Use Your Information
Your information helps us deliver a better PG management experience. We use your information to:
4. Information Sharing
Your privacy is important to us. We do not sell your personal information.
We may share information only in the following situations:
- With your permission
- Between authorized PG Owners and Branch Managers
- With tenants where necessary for service delivery
- With trusted cloud infrastructure providers and payment gateway providers
- Government authorities and law enforcement agencies when legally required
- During mergers, acquisitions, or business transfers
Every third-party service provider is bound by strict confidentiality obligations.
5. Data Security
Protecting your information is one of our highest priorities. We implement industry-standard security practices including:
Although we strive to protect your information, no system can guarantee 100% security.
6. User Roles & Access
PG Manager Pro supports multiple user roles with strictly controlled permissions:
PG Owner
Full system access:
Properties, Branches, Managers, Rooms, Beds, Tenants, Payments, Reports, Analytics, Settings.
Branch Manager
Branch-level controls:
Assigned Branch, Rooms, Beds, Tenants, Payments, Complaints, Maintenance, Notifications.
Tenant
Self-service portal:
Room Details, Rent Information, Payment History, Meal Plans, Notices, Complaints, Visitor Requests, Profile.
7. Cookies & Analytics
Our website may use cookies and analytics technologies to improve user experience, remember preferences, analyze website traffic, enhance performance, and secure sessions. You may disable cookies through your browser settings.
8. Data Retention
We retain your information only for as long as necessary to provide our services, meet legal obligations, resolve disputes, and maintain financial records. When an account is permanently deleted, associated personal information is generally removed within 30 days unless a longer retention period is required by applicable law.
9. Account & Data Deletion
You have the right to request deletion of your account. Upon verification, we will delete your account, remove your personal information, clear associated tenant records, delete stored documents, and clear notification data (subject to legal financial record retention requirements).
10. Your Rights
Depending on applicable laws, you have the right to access, update, export, restrict, object to, or request deletion/correction of your personal information. To exercise these rights, please contact our support team.
11. Third-Party Services & 12. Children's Privacy
We integrate with trusted third-party providers (Cloud Hosting, Authentication, Notifications, Payment Gateways, Analytics, Customer Support), each maintaining their own privacy frameworks. Additionally, PG Manager Pro is intended for users who are at least 18 years old. We do not knowingly collect data from children.
13. Changes to This Privacy Policy
We may update this policy periodically. Significant modifications will be communicated via website updates and appropriate user notifications. Continued use after changes implies acceptance.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
PG Manager Pro
Email: support@pgmanagerpro.com
Website: https://www.pgmanagerpro.com
Phone: +91 XXXXXXXXXX